UraCall
The AI call center that speaks Albanian.
UraCall answers every call, books appointments, routes customers to the right agent and turns each conversation into a recording, transcript and summary — in Shqip, Srpski and English. A complete contact-center platform with an AI receptionist that never puts anyone on hold.
See it in action
Real screens from UraCall, with demo data.
Everything you need, in one place
The modules that make UraCall work for your team from day one.
AI receptionist
Natural phone conversations in Albanian that book, reschedule and cancel appointments — and hand over to a human with a summary.
Visual IVR & routing
Drag-and-drop menus, business hours, holidays and language choice, so callers reach the right team first time.
ACD & queues
Longest-idle, skills-based and priority routing, VIP callers first, overflow and automatic callbacks.
Live dashboards
Queue sizes, waiting times and every agent’s status in real time for supervisors.
SLA & KPI tracking
Service level, abandon rate, handle time and first-call resolution per queue, agent and country.
Recordings & AI summaries
Every call recorded, transcribed in Albanian and summarised with sentiment, reason and next steps.
Browser softphone
Agents work from the browser with no desk phones; supervisors can listen, whisper or barge in.
CRM & API
Screen-pop from your CRM, signed webhooks, a REST API and click-to-call from any system.
Who it’s for
- Clinics and dentists
- Banks and telecoms
- Utilities and public services
- Any team answering customer calls in Kosovo or Albania
Interested in UraCall?
Ask us for a demo or a partnership — or let the Fluxa team build a product like this for your business.